Providing a happy customer experience at each of our service points is our primary mission. For us, happiness is not a fleeting moment but a long-term service philosophy. It is not about seeing our duties as routine but about starting each day with enthusiasm. We are a big family striving to bring big smiles to our customers' faces! The smiles we see are our greatest motivation and reward.
You are at the center of our products and services. As Aslanlar Group, what we love the most is providing YOU with THE BEST service!
OUR CUSTOMER PHILOSOPHY:
- To build long-term and sustainable relationships and design processes where everyone benefits through a win-win approach.
- To identify customers’ needs most efficiently using all digital and conventional tools and provide services that exceed expectations.
- To evaluate customer suggestions and opinions promptly, fairly, transparently, and with feedback provided to the relevant parties.
- To view feedback from our customers as opportunities for growth, making necessary improvements and adapting our processes in compliance with laws and legal obligations.
- To prioritize the confidentiality of our customers' personal information with great care.
- To invest in the individual development of our staff to meet customer expectations at the highest level. As Aslanlar Group, we embrace lifelong learning, closely follow trends, and integrate them into our daily work life.
- To maintain direct communication with our customers through all digital and physical channels.
Receiving Feedback
- Feedback can be submitted through social media, phone, email, our website, face-to-face meetings, and surveys.
Handling Applications
- Evaluation of feedback by the Quality Management Representative/Unit Manager.
- Recording in the Quality Management System.
- Transferring the complaint to the relevant department/group.
- Informing customers within 1–3 days based on urgency and importance.
- Assessing and resolving the complaint.
- Informing customers about the resolution.
- Closing the complaint upon resolution acceptance.
- If the resolution is rejected, developing alternative solutions.